HELP CENTRE
Frequently Asked Questions
Everything you need to know about your experience with My Jet Charter.
Booking & Reservations
Planning and managing your private flight.
5 QUESTIONS
How much does a private jet charter cost?
The cost depends on your route, travel dates, aircraft and requirements. Contact our team for a tailored quotation.
How quickly can I book a private jet?
Booking time depends on aircraft availability and the arrangements needed for your flight. Share your itinerary with our team so we can check the available options.
Can I book a last-minute private jet?
Contact our team with your route and preferred departure time. We can check aircraft availability and confirm whether your requested flight can be arranged.
Can I book one-way, round-trip, or multi-leg private jet flights?
Share your preferred itinerary with our team, including each destination and travel date. We can discuss options for one-way, return and multi-leg journeys.
Can I change or cancel my flight?
Flight changes and cancellations are possible, subject to the terms of the operator and the timing of your request. Our team will explain the applicable conditions before confirming your booking.
Aircraft & Onboard Experience
Aircraft, cabin preferences and your time on board.
3 QUESTIONS
How do I choose the right aircraft?
Tell us how many passengers are travelling, your route, luggage requirements and cabin preferences. Our team can help you compare suitable aircraft options.
Can I request catering for my flight?
Let your advisor know your catering preferences and any dietary requirements before booking. Available options depend on the aircraft, operator and departure location.
Is Wi-Fi available on board?
Connectivity varies by aircraft. If onboard internet is important for your journey, tell your advisor so availability can be checked before you confirm.
Destinations & Services
Planning your route and the details around your flight.
3 QUESTIONS
Which destinations can I fly to?
Share your preferred destinations with our team. Suitable airports and flight options depend on the aircraft, operating requirements and local arrangements.
Can you help arrange ground transport?
Ask your advisor about onward transport when planning your trip. The team can check available arrangements for your departure and arrival locations.
Can I include several destinations in one itinerary?
Send us the destinations, dates and timings you have in mind. We can review the proposed itinerary and discuss suitable flight options.
Safety & Special Requests
Information to help us prepare for your journey.
3 QUESTIONS
How can I ask about an operator’s safety credentials?
Ask your advisor for information about the proposed operator and aircraft before confirming your booking. Our team can explain the available documentation and address your questions.
Can I travel with a pet?
Please mention your pet when requesting a quote. Acceptance, documentation and cabin arrangements must be checked with the operator and for the destinations on your itinerary.
Can you accommodate accessibility requirements?
Tell us about any assistance, mobility equipment or access requirements before booking. Our team will check suitable arrangements with the operator and airports.
No matching questions. Try another topic or contact our team.
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